Help Center
- We ship both locally and worldwide.
Shipping times:
- Local orders take 3-4 business days to be delivered to you and we ship within 3-4 business days.
- International orders take 6-12 business days to be delivered via DHL Express, UPS or USPS and we ship within same 6-12 business days.
- Shipping time might vary depending on location, shipment method and other factors.
Shipping cost: $4.95 International shipping cost: $6.95
- Orders over $65.00 will have free shipping.
- Orders under $65.00 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email support@heavendressedcom with the subject 'Returns' and include your order number, name and the reason for the return.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
International taxes might be applied depending on your country's taxes policy.Customs duty is calculated as a percentage of the customs value of the goods:The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
- The customs value is made up of:
- the price paid for the goods,
- the insurance cost,
- the shipping cost.